Support
Real humans, real answers. Usually within one business day.
[email protected]Include your license key and a short description of what's happening. Screenshots help.
Common questions
License key already activated
Each license activates one device at a time. To move Squash to a new machine, open Squash → License… on the old device and click Deactivate this device, then enter your key on the new one. Lost access to the old device? Email support and we'll free the slot for you.
Lost your license key
Your key was emailed to you at purchase. Search your inbox for “Squash” or “Polar”. Still can't find it? Email us from the address you purchased with and we'll resend it.
Install, update, and system requirements
Download the latest build from the downloads page. Squash checks for updates automatically on launch. macOS 13+ on Apple Silicon. Windows support is coming soon.
How do I compress for a specific destination?
Squash picks settings automatically for every supported destination. For platform limits and tips, see the guides.
Refunds
Squash offers a 30-day money-back guarantee. Email support with your order number and we'll take care of it.